The Brief
Two things happened this week that appear unrelated but point at the same thing.
MakeMyTrip launched guaranteed early check-in and late check-out across 10,000+ properties — a monetised ancillary layer built on pre-negotiated supply contracts. IndiGo announced Vision 2030 with a fleet doubling and a widebody international push. The common thread is contractual depth: the companies moving fastest right now are those whose supplier relationships give them the right to build product features, not just display inventory. MMT's check-in feature cannot be replicated without the underlying hotel contracts; IndiGo's Stretch and transit hub story requires OTA co-marketing agreements to surface properly. What has shifted this week is the nature of the competitive gap — it is no longer primarily a UX or AI gap, it is a supply-contract gap, and UI investments made without the underlying contractual architecture to support them will produce features that look equivalent but convert worse. The question the team should be sitting with is not what features to build, but what supply agreements need to be in place before those features are worth building.
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